Surveillance Operations Lead - Gaming Security

Westside Resort; Parañaque; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Westside Resort is seeking a Surveillance Operations Manager to lead our Surveillance Operations team within a premier hospitality and gaming destination. You will oversee daily monitoring room operations, protect assets, analyze gaming activities, and ensure compliance with internal controls and regulatory standards.

The ideal candidate holds a bachelor's degree, has 5+ years as a Surveillance Supervisor in a casino or gaming environment, and demonstrates strong leadership, analytical skills,

Qualifications

• Bachelor's Degree / College Graduate required.
• 5+ years of experience as a Surveillance Supervisor in a casino or gaming environment.
• License to Exercise Security Profession (preferred).
• High proficiency in gaming surveillance tools, facial recognition systems, and game analysis.
• Strong leadership, conflict-resolution, and analytical skills with integrity.
• Flexibility to work shifting hours, including night shifts, weekends, and holidays.

Responsibilities

• Shift & Room Operations: Direct shift activities, manage operator console assignments, and maintain monitoring coverage.
• Risk & Asset Management: Maintain facial recognition data, perform non-gaming risk assessments, archive footage, and conduct camera audits.
• Investigations & Reporting: Analyze gaming observations, perform reviews, and deliver investigation reports to heads of departments.
• Team Leadership: Mentor, evaluate, and develop the surveillance team with strong engagement.
• Training: Design training materials and conduct regular evaluations to enhance team competencies.

Skills

Leadership

Analytical skills

Integrity

Team leadership

Training

Education

Bachelor's degree

Tools

Facial recognition systems

Gaming surveillance tools

Job description

Westside Resort is seeking a Surveillance Operations Manager to lead our Surveillance Operations team within a premier hospitality and gaming destination. You will oversee daily monitoring room operations, protect assets, analyze gaming activities, and ensure compliance with internal controls and regulatory standards.

The ideal candidate holds a bachelor's degree, has 5+ years as a Surveillance Supervisor in a casino or gaming environment, and demonstrates strong leadership, analytical skills,