Surveillance Operations Manager

Westside Resort; Parañaque; Presencial; PHP 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Westside Resort is seeking a Surveillance Operations Manager to lead our Surveillance Operations team within a premier hospitality and gaming destination. You will oversee daily monitoring room operations, protect assets, analyze gaming activities, and ensure compliance with internal controls and regulatory standards.

The ideal candidate holds a bachelor's degree, has 5+ years as a Surveillance Supervisor in a casino or gaming environment, and demonstrates strong leadership, analytical skills,

Qualificações

• Bachelor's Degree / College Graduate required.
• 5+ years of experience as a Surveillance Supervisor in a casino or gaming environment.
• License to Exercise Security Profession (preferred).
• High proficiency in gaming surveillance tools, facial recognition systems, and game analysis.
• Strong leadership, conflict-resolution, and analytical skills with integrity.
• Flexibility to work shifting hours, including night shifts, weekends, and holidays.

Responsabilidades

• Shift & Room Operations: Direct shift activities, manage operator console assignments, and maintain monitoring coverage.
• Risk & Asset Management: Maintain facial recognition data, perform non-gaming risk assessments, archive footage, and conduct camera audits.
• Investigations & Reporting: Analyze gaming observations, perform reviews, and deliver investigation reports to heads of departments.
• Team Leadership: Mentor, evaluate, and develop the surveillance team with strong engagement.
• Training: Design training materials and conduct regular evaluations to enhance team competencies.

Conhecimentos

Leadership

Analytical skills

Integrity

Team leadership

Training

Formação académica

Bachelor's degree

Ferramentas

Facial recognition systems

Gaming surveillance tools

Descrição da oferta de emprego

Job Title: Surveillance Operations Manager

About Westside Resort

Westside Resort is a premier hospitality and gaming destination dedicated to providing top-tier experiences while maintaining the highest standards of security, integrity, and operational excellence.

The Role

We are seeking an experienced and vigilant Surveillance Operations Manager to lead our Surveillance Operations team. Reporting to the Surveillance Director, you will oversee daily monitoring room operations, protect resort assets, analyze gaming activities, and ensure strict compliance with internal controls and regulatory standards.

Key Responsibilities

• Shift & Room Operations: Direct shift activities, manage operator console assignments, and maintain optimal monitoring coverage.

• Risk & Asset Management: Maintain facial recognition data, perform non-gaming risk assessments, archive footage, and conduct camera coverage audits.

• Investigations & Reporting: Analyze gaming observations, perform detailed reviews, and deliver accurate investigation reports to key department heads.

• Team Leadership: Mentor, evaluate, and develop a team of surveillance professionals while maintaining strong employee engagement.

• Training: Design training materials and conduct regular evaluations to enhance team competencies.

Requirements

• Bachelor's Degree / College Graduate.

• 5+ years of experience as a Surveillance Supervisor in a casino or gaming environment.

• Valid License to Exercise Security Profession. (preferred)

• High proficiency in gaming surveillance tools, facial recognition systems, and game analysis.

• Strong leadership, conflict-resolution, and analytical skills with unyielding integrity.

• Flexibility to work shifting hours, including night shifts, weekends, and holidays.