Surveillance Operations Supervisor

Westside Resort; Parañaque; On-site; PHP 420,000 - 600,000; Full time

Job summary

Westside Resort is seeking a Surveillance Supervisor to lead daily surveillance operations, supervise operators, and ensure proper use of surveillance systems. The role includes coaching, cross-department coordination, and supporting a high-performing security team.

This position requires flexibility to work graveyard shifts, weekends, and holidays, with a focus on accurate documentation and asset protection. Experience in casino surveillance and knowledge of gaming hospitality are highly valued.

Qualifications

• High school graduate.
• Two years of Casino Surveillance Operator experience.
• License to Exercise Security Profession is preferred.
• Knowledge of gaming and hospitality industry.
• Good verbal, written, and mathematical skills.
• Strong attention to detail and problem-solving ability.
• Coaching and mentoring skills to lead and develop the team.
• Ability to manage multiple surveillance systems and shifting schedules.

Responsibilities

• Assign console duties and conduct shift briefings for efficient deployment and incident response.
• Monitor operator performance and ensure active monitoring of designated areas.
• Provide training when introducing new surveillance systems or processes.
• Verify and close operator reports for completeness and accuracy.
• Verify and secure archived footage for completeness and availability.
• Prepare investigation reports with accurate details.
• Operate surveillance cameras, access systems, casino systems, and POS to identify irregularities and conduct audits.
• Perform facial recognition checks and report issues as needed.
• Monitor alarms and escalate to the responding unit for timely action.
• Coordinate with departments via radio/phone for accurate incident information.
• Report safety, security, and procedural observations for corrective action.
• Drive high performance through evaluations and development of direct reports.
• Coach and mentor team members to support growth and performance.
• Promote employee engagement and commitment to the organisation.
• Comply with the code of conduct, policies, and procedures.

Skills

Verbal communication

Written communication

Mathematical skills

Attention to detail

Coaching & mentoring

Leadership

Problem solving

Education

High school diploma

Job description

About the role

The Surveillance Supervisor leads daily surveillance operations to support effective monitoring, incident response, accurate documentation, and asset protection. The role supervises Surveillance Operators, ensures the proper use of surveillance systems, provides coaching and feedback, coordinates with internal departments, and supports a high-performing team. This position works on a shifting schedule, including graveyard shifts, weekends, and holidays.

Key responsibilities

• Assign console duties and conduct shift briefings to ensure efficient deployment and awareness of significant incidents and instructions.

• Monitor operator performance and confirm that designated areas are being actively monitored.

• Provide training and assistance when introducing new surveillance systems or processes.

• Verify and close operator reports for completeness, accuracy, and factual consistency with available footage.

• Verify and secure archived footage to ensure completeness and availability.

• Prepare investigation reports containing accurate and relevant details.

• Operate surveillance cameras, card access systems, casino systems, and point-of-sale systems to identify irregular activities and conduct audits.

• Conduct facial recognition system checks and report any issues requiring attention.

• Monitor alarms and elevate them to the appropriate responding unit for timely action.

• Coordinate with other departments through two-way radio, telephone, and mobile communication channels, providing accurate information during incidents.

• Report safety, security, and procedural observations to the relevant departments for immediate corrective action.

• Manage and drive high performance among direct reports, including conducting performance evaluations and supporting the achievement of performance goals.

• Coach and mentor team members to support their performance, growth, and development.

• Implement initiatives that promote employee engagement and commitment to the organisation.

• Comply with the company's code of conduct, policies, procedures, and applicable operational standards.

What we're looking for

• At least a high school graduate.

• At least two years of experience as a Casino Surveillance Operator.

• License to Exercise Security Profession. (Preferred)

• Knowledge of the gaming and hospitality industry.

• Good verbal, written, and mathematical skills.

• Strong attention to detail, accuracy, vigilance, and problem-solving ability.

• Coaching and mentoring skills with the ability to lead and develop team members.

• Professional, proactive, responsible, and customer-focused approach.

• Ability to work efficiently under pressure and manage multiple surveillance systems and communication lines.

• Flexibility to work shifting schedules, night shifts, weekends, and holidays.

• Commitment to integrity, teamwork, quality, continuous improvement, and excellent service.