Facility Surveillance Operator: Security & Incident Monitor

Westside Resort; Parañaque; On-site; PHP 260,000 - 420,000; Full time

Job summary

Westside Resort is seeking a Facility Surveillance Operator to monitor non-gaming areas and analyze activities to safeguard assets and interests. The role is on-site with shifting and graveyard schedules, including holidays and weekends.

You will use surveillance and reporting systems to identify suspicious activity, safety hazards, and policy violations, escalating promptly to responding units.

Qualifications

• At least a high school graduate.
• Licensed to exercise the security profession (preferred).
• Hospitality industry knowledge preferred.
• Ability to operate surveillance video management, card access, POS, alarm monitoring and facial recognition systems or learn them quickly.
• Strong observation, analytical, documentation and communication skills.
• High attention to detail with accurate, complete reports.
• Coordinate with multiple responding units and communicate clearly during incidents.
• Willingness to work shifting and graveyard schedules, holidays and weekends.

Responsibilities

• Monitor surveillance systems across non-gaming areas to identify illegal or suspicious activities.
• Observe and report incidents, policy or procedure violations, safety hazards and risks through the surveillance system.
• Monitor alarms and facial recognition to ensure proper escalation and prevent barred guests from entering.
• Check critical areas to support security and facility functionality.
• Create complete, accurate incident reports using the Surveillance Reporting System.
• Preserve surveillance footage for availability when required.
• Coordinate with responding units via radio, telephone or mobile to support timely responses.
• Meet standards for report turnaround, completeness, accuracy, quality, reliability and speed.
• Comply with Code of Conduct and company policies; demonstrate integrity and teamwork.
• Adjust flexibly to different work schedules and complete assignments accurately and on time.

Skills

Observation

Analytical thinking

Documentation

Communication

Education

High school graduate

Tools

Surveillance Video Management System

Job description

Westside Resort is seeking a Facility Surveillance Operator to monitor non-gaming areas and analyze activities to safeguard assets and interests. The role is on-site with shifting and graveyard schedules, including holidays and weekends.

You will use surveillance and reporting systems to identify suspicious activity, safety hazards, and policy violations, escalating promptly to responding units.