Surveillance Technical Supervisor

Westside Resort; Parañaque; Presencial; PHP 480 000 - 620 000; Tempo integral

Resumo da oferta

Westside Resort seeks a Surveillance Technical Supervisor to lead the Surveillance Technicians and manage the resort's security systems, including VMS, facial recognition, and card access. You will ensure system reliability, data protection, and continuity across shift schedules.

You will supervise maintenance, backups, and inventory, while coordinating with managers and contractors to meet performance goals and protect critical data.

Qualificações

• College graduate in a related field (EE, ECE, IT or equivalent).
• Minimum three years in hospitality or gaming sectors.
• Knowledge of surveillance, VMS, Card Access, and Facial Recognition systems.
• Strong problem solving, monitoring, troubleshooting, and system integration skills.
• Detail-oriented with emphasis on accuracy and data protection.
• Effective verbal and written communication.
• Leadership with performance management and coaching.
• Able to work under pressure and across multiple systems and lines of communication.
• Professional, proactive, responsible, and customer-focused.

Responsabilidades

• Program and integrate new Card Access, Facial Recognition, cameras, and surveillance gear.
• Monitor DVRs and Network Storage to support continuous operations.
• Regularly check VMS, Card Access, and Facial Recognition to stay operational.
• Create backups of configurations, databases, and data for disaster recovery.
• Lead preventive maintenance to reduce downtime and boost performance.
• Maintain up-to-date equipment and device inventories for assets.
• Manage direct reports and drive performance toward goals.
• Provide coaching and mentoring to team members.
• Implement initiatives to boost engagement and collaboration.
• Prepare reports on system monitoring, maintenance, inventory, backups, and team performance.
• Coordinate with Surveillance Tech Manager, internal stakeholders and contractors.

Conhecimentos

Leadership

Surveillance systems

System integration

Monitoring

Troubleshooting

Data protection

Communication

Vendor coordination

Team coaching

Shift work

Formação académica

College degree in Electrical/Computer Engineering or IT

License to Exercise Security Profession

Descrição da oferta de emprego

About the role

The Surveillance Technical Supervisor leads Surveillance Technicians in maintaining, integrating, and optimizing the resort’s technical security systems (VMS, Facial Recognition, Card Access, and cameras). This role ensures operational continuity, system reliability, and data protection across a shifting schedule.

Key responsibilities

• Program and integrate new Card Access System, Facial Recognition System, cameras, and surveillance equipment into the surveillance system.
• Check and monitor Digital Video Recording and Network Storage Manager systems to support continuous operations.
• Regularly monitor the Video Management System, Card Access System, Facial Recognition System, and related system components to ensure they remain operational.
• Create backups of surveillance system switch configurations, system manager databases, Card Access System data, Facial Recognition System data, and other critical information to support recovery and prevent data loss.
• Supervise and perform scheduled preventive maintenance for surveillance systems to address potential issues, minimize downtime, and optimize performance.
• Maintain accurate and up-to-date equipment and device inventory records to support asset management and troubleshooting.
• Manage direct reports, drive performance against agreed goals, and conduct performance evaluations.
• Provide coaching and mentoring to direct reports and support their growth and development.
• Implement initiatives that promote employee engagement, collaboration, and commitment to the company.
• Prepare reports and maintain performance records related to system monitoring, preventive maintenance, inventory accuracy, backup creation, and team performance.
• Coordinate with the Surveillance Technical Manager, internal stakeholders, and contractors as required.

What we're looking for

• College graduate, preferably in Electrical Engineering, Electrical and Computer Engineering, Information Technology, or a related field.
• At least three years of work experience in the hospitality or gaming industry.
• License to Exercise Security Profession. (Preferred)
• Knowledge of the installation and operation of surveillance and video management systems, Card Access Systems, and Facial Recognition Systems.
• Strong problem-solving, monitoring, troubleshooting, and system integration skills.
• Detail-oriented approach with a strong focus on accuracy, quality, and data protection.
• Effective verbal and written communication skills.
• Leadership skills, including performance management, coaching, mentoring, and employee engagement.
• Ability to work under pressure, manage multiple systems and communication lines, and complete assignments efficiently.
• Professional, proactive, responsible, and customer-focused approach.
• Willingness to work shifting schedules, night shifts, weekends, holidays, and in a fast-paced operational environment.