Facility Surveillance Operator

Westside Resort; Parañaque; Presencial; PHP 260 000 - 420 000; Tempo integral

Resumo da oferta

Westside Resort is seeking a Facility Surveillance Operator to monitor non-gaming areas and analyze activities to safeguard assets and interests. The role is on-site with shifting and graveyard schedules, including holidays and weekends.

You will use surveillance and reporting systems to identify suspicious activity, safety hazards, and policy violations, escalating promptly to responding units.

Qualificações

• At least a high school graduate.
• Licensed to exercise the security profession (preferred).
• Hospitality industry knowledge preferred.
• Ability to operate surveillance video management, card access, POS, alarm monitoring and facial recognition systems or learn them quickly.
• Strong observation, analytical, documentation and communication skills.
• High attention to detail with accurate, complete reports.
• Coordinate with multiple responding units and communicate clearly during incidents.
• Willingness to work shifting and graveyard schedules, holidays and weekends.

Responsabilidades

• Monitor surveillance systems across non-gaming areas to identify illegal or suspicious activities.
• Observe and report incidents, policy or procedure violations, safety hazards and risks through the surveillance system.
• Monitor alarms and facial recognition to ensure proper escalation and prevent barred guests from entering.
• Check critical areas to support security and facility functionality.
• Create complete, accurate incident reports using the Surveillance Reporting System.
• Preserve surveillance footage for availability when required.
• Coordinate with responding units via radio, telephone or mobile to support timely responses.
• Meet standards for report turnaround, completeness, accuracy, quality, reliability and speed.
• Comply with Code of Conduct and company policies; demonstrate integrity and teamwork.
• Adjust flexibly to different work schedules and complete assignments accurately and on time.

Conhecimentos

Observation

Analytical thinking

Documentation

Communication

Formação académica

High school graduate

Ferramentas

Surveillance Video Management System

Descrição da oferta de emprego

About the role

The Facility Surveillance Operator supports the protection of Westside Resort assets and interests by monitoring and analyzing non-gaming cash-handling areas and activities. Using surveillance and reporting systems, the role identifies suspicious activity, safety hazards, security risks, policy violations and system alerts, and ensures accurate and timely escalation to the appropriate responding units. This is an on-site role with shifting and graveyard schedules, including work on holidays and weekends.

Key responsibilities

• Monitor surveillance systems across non-gaming areas, including video management, card access and point-of-sale systems, to identify illegal or suspicious activities.

• Observe and report incidents, company policy or procedural violations, safety hazards and security risks through the surveillance system.

• Monitor alarms and facial recognition systems to ensure alerts are properly escalated and responded to, and help prevent barred guests from entering company premises.

• Check critical areas through surveillance systems to support the security and functionality of facilities and systems.

• Create complete, accurate and high-quality incident reports using the Surveillance Reporting System.

• Preserve surveillance footage to ensure its availability when required.

• Coordinate with responding units through radio, telephone or mobile phone, providing accurate information to support timely responses.

• Meet required standards for report turnaround time, completeness, accuracy, quality, reliability, communication and response speed.

• Comply with the company Code of Conduct, policies and procedures, and demonstrate integrity, accountability, teamwork and commitment to continuous improvement.

• Adjust flexibly to different work schedules and complete assignments accurately and on time.

What we're looking for

• At least a high school graduate.

• Licensed to exercise the security profession. (Preferred)

• Preferred knowledge of the hospitality industry.

• Ability to operate surveillance video management, card access, point-of-sale, alarm monitoring and facial recognition systems, or learn these systems effectively.

• Strong observation, analytical, documentation and communication skills.

• High attention to detail and the ability to produce accurate, complete and reliable reports.

• Ability to coordinate with multiple responding units and communicate clearly during incidents.

• Commitment to caring service, absolute integrity, responsibility, excellence and shared passion.

• Willingness to work shifting and graveyard schedules, holidays and weekends.