Student Experience & Services Specialist

MicroSourcing

Pasig

Hybrid

PHP 335,000 - 558,000

Full time

8 days ago

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Benefits offered by this job

Healthcare from day one

Dependent coverage

PTO with cash out

Group life insurance

Performance bonuses

Career growth

Flexible work arrangements

Inclusive culture

Job summary

MicroSourcing is seeking Student Services and Experience Coordinators to support international and domestic students in Ortigas, Pasig. This hybrid, day-shift role involves guiding students through courses, policies, and progression, with careful attention to privacy and data protection.

You will coordinate events and provide career insights, from CV reviews to interview prep, logging all interactions in SMS and CRM systems.

Qualifications

Strong written and spoken communication for working with international and domestic students.
Experience using SMS and CRM platforms for recordkeeping.

Responsibilities

Answer student questions regarding courses, university policies, progression, and support pathways.
Monitor student attendance and engagement, flagging students who need early intervention support.
Follow New Zealand regulations (Pastoral Care Code 2021, Privacy Act 2020) and protect student data privacy.
Run student lifecycle events, including orientation, workshops, wellbeing activities, and graduation.
Provide basic career guidance, such as CV reviews, interview prep, and job search workshops.
Log all student cases, interactions, and intervention notes in SMS and CRM systems.