Service Coordinator — Onsite Scheduling & Customer Care

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 504,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Service Coordinator for an onsite, day-shift role in Pasay City. You will manage the service inbox, log and schedule jobs, coordinate technicians, and support invoicing and quotes.

The role emphasizes accuracy, timely communication, and cross-team collaboration with onshore stakeholders. Ideal candidates will have 1–2 years in administration or scheduling, strong English skills, and experience with Outlook and Excel.

Qualifications

• 1-2 years of experience in administration, scheduling, coordination, or customer service.
• Strong written and spoken English communication skills.
• MS Office skills, especially Outlook and Excel.
• Attention to detail and accuracy in data entry, job creation, and records.

Responsibilities

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain appointments via Outlook Calendar.
• Monitor and validate completed service jobs and ensure proper closure in the system.
• Prepare and send customer quotes via email.
• Process toner orders and support invoicing and related admin tasks.
• Handle inbound and outbound customer calls as required.
• Maintain accurate records and ensure service requests and customer data are documented.

Skills

Customer service

Communication skills

Attention to detail

Time management

Tools

Outlook

Excel

ERP

CRM

Job description

MicroSourcing is seeking a Service Coordinator for an onsite, day-shift role in Pasay City. You will manage the service inbox, log and schedule jobs, coordinate technicians, and support invoicing and quotes.

The role emphasizes accuracy, timely communication, and cross-team collaboration with onshore stakeholders. Ideal candidates will have 1–2 years in administration or scheduling, strong English skills, and experience with Outlook and Excel.