Student Services and Experience Coordinators

MicroSourcing; Pasig; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

PTO with cash out

Group life insurance

Performance bonuses

Career growth

Flexible work arrangements

Inclusive culture

Job summary

MicroSourcing is seeking Student Services and Experience Coordinators to support international and domestic students in Ortigas, Pasig. This hybrid, day-shift role involves guiding students through courses, policies, and progression, with careful attention to privacy and data protection.

You will coordinate events and provide career insights, from CV reviews to interview prep, logging all interactions in SMS and CRM systems.

Qualifications

• Strong written and spoken communication for working with international and domestic students.
• Experience using SMS and CRM platforms for recordkeeping.

Responsibilities

• Answer student questions regarding courses, university policies, progression, and support pathways.
• Monitor student attendance and engagement, flagging students who need early intervention support.
• Follow New Zealand regulations (Pastoral Care Code 2021, Privacy Act 2020) and protect student data privacy.
• Run student lifecycle events, including orientation, workshops, wellbeing activities, and graduation.
• Provide basic career guidance, such as CV reviews, interview prep, and job search workshops.
• Log all student cases, interactions, and intervention notes in SMS and CRM systems.

Skills

Communication skills

SMS & CRM experience

Tools

SMS

CRM

Job description

Discover your 100% YOU with MicroSourcing!

Position:

Student Services and Experience Coordinators

Location:

Ortigas, Pasig

Work setup & shift:

Hybrid | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

• Answer student questions regarding courses, university policies, progression, and support pathways.
• Monitor student attendance and engagement, flagging students who need early intervention support.
• Follow New Zealand regulations (Pastoral Care Code 2021, Privacy Act 2020) and protect student data privacy.
• Run student lifecycle events, including orientation, workshops, wellbeing activities, and graduation.
• Provide basic career guidance, such as CV reviews, interview prep, and job search workshops.
• Log all student cases, interactions, and intervention notes in SMS and CRM systems.

Non-negotiables

What You Need:

• Understanding of New Zealand student regulations (Pastoral Care Code 2021, Privacy Act 2020, NZQA guidelines).
• Experience working in student support, university administration, or education environments.
• Strong written and spoken communication skills for working with international and domestic students.
• Experience using Student Management Systems (SMS) and CRM platforms for recordkeeping.
• Organizational skills to run student events and manage day-to-day administrative tasks.

Preferred Skills/expertise

• Prior experience with university pathway programs, PTEs, or tertiary education providers in NZ.

• Experience handling welfare protocols and parent communications for under-18 students.
• Background in running career workshops and resume assistance for international students.
• Experience compiling student support data for internal quality audits and NZQA self-assessments.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%.

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply