Client Experience & Operations Specialist

MicroSourcing; Pasay; On-site; PHP 391,000 - 670,000; Full time

Job summary

MicroSourcing in the Philippines is seeking an Operations Specialist to support client accounts with administrative tasks and attendance tracking. This onsite role will coordinate across departments to maintain accurate records and provide essential support for management decisions.

Responsibilities include data encoding, content writing, transcription, web moderation, and generating daily operation reports.

Responsibilities

• Provide first line of administrative support in the single POC setup for overall accounts management.
• Collect and update employee data for supervisors in daily operations.
• Execute short term projects (data encoding, content writing, transcription, web moderation) and back up active accounts as needed.
• Assist operations managers in supporting virtual captives or as needed.
• Liaise with departments to address concerns in a timely manner.
• Create reports for day-to-day operations (action items, Minutes of Meetings, Agreements).
• Track attendance from floorwalks to daily staff attendance, sending updates to clients and operations team.
• Update statistical reports for management decisions (attendance trends, schedule adherence, seat occupancy).
• Provide first line of support to clients and staff in supervisor absence, coordinating with operations team.
• Manage and update project records and client guidelines, financial reports, etc.
• Disseminate policy and company event information to employees.
• Conduct Operations Orientation as needed.
• Plan and participate in employee engagement activities with the operations team.
• Create and maintain financial records for Operations (RCA, RFP, Liquidation, OSRF, PRF).
• Contribute to process improvements for operations and service delivery.

Job description

MicroSourcing in the Philippines is seeking an Operations Specialist to support client accounts with administrative tasks and attendance tracking. This onsite role will coordinate across departments to maintain accurate records and provide essential support for management decisions.

Responsibilities include data encoding, content writing, transcription, web moderation, and generating daily operation reports.