Strategic Growth & Operations Lead (Remote)

Go Lean Health; Davao City; On-site; PHP 603,000 - 690,000; Full time

Job summary

Pillar Health Solutions is seeking a Business Development & Operations Lead to expand physician partnerships, strengthen operations, and improve client experience. The role blends business growth, partner success, and strategic problem-solving in a remote, full-time capacity.

You will work with leadership to drive growth, manage partnerships, coordinate with clinicians and operational staff, and help implement AI-enabled workflows to support scale.

Qualifications

• 2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or related field
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners
• Strong client-facing communication and relationship-management skills
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment
• Experience solving problems independently without waiting for detailed instructions
• Strong written and verbal communication
• Confidence facilitating meetings and business conversations
• Ability to organize information and communicate progress clearly
• Strong judgment when dealing with sensitive or difficult conversations
• Comfortable learning unfamiliar systems and processes independently
• Practical experience using AI tools for business or productivity
• High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved

Responsibilities

• Develop and execute strategies to attract physician and clinic partnerships
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers
• Support organic marketing and local-market growth initiatives
• Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities
• Conduct discovery calls with prospective physician partners
• Explain Pillar's services and patient-support model clearly
• Communicate fees, billing structure, workflow, and partnership expectations
• Understand the prospective practice's needs and identify how Pillar can support them
• Follow up on opportunities and move qualified prospects toward partnership
• Continuously improve the discovery and conversion process based on feedback and results
• Serve as an operational contact for physician partners
• Monitor feedback from physicians and patients, take action
• Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants
• Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate
• Monitor patient engagement and identify concerns before escalations
• Address service issues, complaints, and operational breakdowns
• Help establish check-ins across patient-provider relationships
• Prepare and drive the agenda with founder; daily updates
• Provide concise updates on projects, priorities, risks, and unresolved issues
• Explain what happened and why; present next steps and outcomes
• Bring thoughtful options and negotiate priorities
• Maintain transparency when progress is slower than expected
• Identify opportunities where AI can improve workflows
• Research tools independently for business problems
• Use AI for research, analysis, documentation, communication, marketing support, and process improvement
• Maintain operational excellence: KPIs, data integrity, SOPs, scheduling, invoicing, reporting
• As the company grows, the role may expand into leadership and team management

Job description

Pillar Health Solutions is seeking a Business Development & Operations Lead to expand physician partnerships, strengthen operations, and improve client experience. The role blends business growth, partner success, and strategic problem-solving in a remote, full-time capacity.

You will work with leadership to drive growth, manage partnerships, coordinate with clinicians and operational staff, and help implement AI-enabled workflows to support scale.