Remote Growth & Operations Lead

Go Lean Health; Philippines; On-site; PHP 1,255,185,000 - 1,434,497,000; Full time

Job summary

Pillar Health Solutions seeks a remote, full-time Business Development & Operations Lead to expand physician partnerships while strengthening client experience. This role blends business development, client success leadership, operations, and strategic problem solving, acting as a trusted extension of the leadership team.

Responsibilities include growing the physician network, running discovery calls, coordinating with dietitians, virtual trainers, and staff, and integrating AI into workflows to

Qualifications

• 2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or a related field.
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners.
• Strong client-facing communication and relationship-management skills.
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment.
• Experience solving problems independently without waiting for detailed instructions.
• Strong written and verbal communication.
• Confidence facilitating meetings and business conversations.
• Ability to organize information and communicate progress clearly.
• Strong judgment when dealing with sensitive or difficult conversations.
• Comfortable learning unfamiliar systems and processes independently.
• Practical experience using AI tools for business or productivity.
• High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved.

Responsibilities

• Develop and execute practical strategies for attracting new physician and clinic partnerships.
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers.
• Support organic marketing and local-market growth initiatives.
• Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition.
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities.
• Conducting or facilitating discovery calls with prospective physician partners.
• Explaining Pillar's services and patient-support model confidently.
• Communicating fees, billing structure, workflow, and partnership expectations clearly.
• Understanding the prospective practice's needs and identifying how Pillar can support them.
• Following up on opportunities and moving qualified prospects toward partnership.
• Continuously improving the discovery and conversion process based on feedback and results.
• Serve as a key operational contact for physician partners.
• Monitor feedback from physicians and patients and take appropriate action.
• Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants.
• Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate.
• Monitor patient engagement and identify concerns before they become escalations.
• Address service issues, complaints, and operational breakdowns.
• Help establish appropriate check-ins across the patient, dietitian, trainer, and physician relationship.
• Prepare and drive the agenda for leadership discussions and provide concise project updates.
• Explain not only what happened, but why it happened and present next steps.

Skills

Business development

Executive communication

Healthcare operations

Partner management

AI literacy

Tools

CRM

AI tools

Job description

Pillar Health Solutions seeks a remote, full-time Business Development & Operations Lead to expand physician partnerships while strengthening client experience. This role blends business development, client success leadership, operations, and strategic problem solving, acting as a trusted extension of the leadership team.

Responsibilities include growing the physician network, running discovery calls, coordinating with dietitians, virtual trainers, and staff, and integrating AI into workflows to