Remote Physician Partnerships & Operations Lead

GoLean Health; Mandaue; On-site; PHP 605,000 - 691,000; Full time

Job summary

Pillar Health Solutions is seeking a Business Development & Operations Lead to grow physician partnerships while strengthening operational systems and client experience. This role is remote and requires a mix of business development, client success leadership, and strategic problem-solving to support rapid growth.

You will own physician acquisition, client conversion, and program operations, collaborating with leadership to deliver measurable outcomes and scalable processes.

Qualifications

• 2+ years of experience across business operations, executive support, business development, customer success, healthcare operations, or a related field.
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners.
• Strong client-facing communication and relationship-management skills.
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment.
• Experience solving problems independently without waiting for detailed instructions.
• Strong written and verbal communication.
• Confidence facilitating meetings and business conversations.
• Ability to organize information and communicate progress clearly.
• Strong judgment when dealing with sensitive or difficult conversations.
• Comfortable learning unfamiliar systems and processes independently.
• Practical experience using AI tools for business or productivity.
• High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved.

Responsibilities

• Develop and execute practical strategies for attracting new physician and clinic partnerships.
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers.
• Support organic marketing and local-market growth initiatives.
• Help develop physician-facing messaging, success stories, testimonials, and other materials.
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities.
• Conducting or facilitating discovery calls with prospective physician partners.
• Explaining Pillar's services and patient-support model confidently.
• Communicating fees, billing structure, workflow, and partnership expectations clearly.
• Understanding the prospective practice's needs and identifying how Pillar can support them.
• Following up on opportunities and moving qualified prospects toward partnership.
• Continuously improving the discovery and conversion process based on feedback and results.
• Serve as a key operational contact for physician partners.
• Monitor feedback from physicians and patients and take appropriate action.
• Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants.
• Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate.
• Monitor patient engagement and identify concerns before they become escalations.
• Address service issues, complaints, and operational breakdowns.
• Help establish appropriate check-ins across the patient, dietitian, trainer, and physician relationship.

Skills

Business ops

Executive support

Healthcare ops

Client-facing

AI literacy

Strategic problem solving

Tools

AI tools

Job description

Pillar Health Solutions is seeking a Business Development & Operations Lead to grow physician partnerships while strengthening operational systems and client experience. This role is remote and requires a mix of business development, client success leadership, and strategic problem-solving to support rapid growth.

You will own physician acquisition, client conversion, and program operations, collaborating with leadership to deliver measurable outcomes and scalable processes.