Remote Growth Lead: Biz Dev & Operations

GoLean Health; Davao City; On-site; PHP 913,000 - 1,043,000; Full time

Job summary

Pillar Health Solutions is seeking a Business Development & Operations Lead to expand physician partnerships while strengthening operational systems and client experience. This role blends business development, client success, and strategic operations as a trusted extension of the leadership team.

You will own physician acquisition, discovery calls, program operations, and founder communication, with a focus on practical AI-enabled workflow improvements and scalable processes to support growth.

Qualifications

• 2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or a related field
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners
• Strong client-facing communication and relationship-management skills
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment
• Experience solving problems independently without waiting for detailed instructions
• Strong written and verbal communication
• Confidence facilitating meetings and business conversations
• Ability to organize information and communicate progress clearly
• Strong judgment when dealing with sensitive or difficult conversations
• Comfortable learning unfamiliar systems and processes independently
• Practical experience using AI tools for business or productivity
• High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved

Responsibilities

• Develop and execute practical strategies for attracting physician and clinic partnerships
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers
• Support organic marketing and local-market growth initiatives
• Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities
• Conducting or facilitating discovery calls with prospective physician partners
• Explaining Pillar's services and patient-support model confidently
• Communicating fees, billing structure, workflow, and partnership expectations clearly
• Understanding the prospective practice's needs and identifying how Pillar can support them
• Following up on opportunities and moving qualified prospects toward partnership
• Continuously improving the discovery and conversion process based on feedback and results
• Serve as a key operational contact for physician partners
• Monitor feedback from physicians and patients and take appropriate action
• Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants
• Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate
• Monitor patient engagement and identify concerns before they become escalations
• Address service issues, complaints, and operational breakdowns
• Help establish appropriate check-ins across the patient, dietitian, trainer, and physician relationship
• Prepare and drive the agenda for leadership updates
• Provide concise updates on projects, priorities, wins, risks, and unresolved issues
• Explain not only what happened, but why it happened
• Present recommended next steps and anticipated outcomes
• Bring thoughtful options instead of open-ended problems
• Negotiate priorities, expectations, and timelines when necessary
• Provide respectful pushback when an idea may not be practical
• Maintain transparency even when progress is slower than expected
• Identify opportunities where AI can improve existing workflows
• Research tools independently when a business problem arises
• Use AI for research, analysis, documentation, communication, marketing support, and process improvement
• Practical AI literacy in daily operations
• Monitor business and client KPIs
• Improve workflows as gaps become visible
• Maintain accurate client, physician, patient, billing, and reporting information
• Support consistent naming conventions and documentation
• Review processes for accuracy and efficiency
• Create or improve SOPs as needed
• Support scheduling, invoicing, reporting, and administrative coordination
• Help prepare operationally as partner numbers grow
• Possible expansion into leadership roles

Skills

2+ years relevant experience across

Senior leaders exposure

Client-facing communication

Startup environment adaptability

Independent problem solving

Strong written/ verbal communication

Facilitation of meetings

Information organization

Judgment under pressure

Learning new systems

AI tools for business

Attention to detail in billing

Job description

Pillar Health Solutions is seeking a Business Development & Operations Lead to expand physician partnerships while strengthening operational systems and client experience. This role blends business development, client success, and strategic operations as a trusted extension of the leadership team.

You will own physician acquisition, discovery calls, program operations, and founder communication, with a focus on practical AI-enabled workflow improvements and scalable processes to support growth.