Healthcare Partnerships & Operations Lead

Go Lean Health; Mandaue; On-site; PHP 1,255,185,000 - 1,434,497,000; Full time

Job summary

Pillar Health Solutions is seeking a Business Development & Operations Lead to drive physician partnerships and strengthen operational systems. The role blends business development, client success, and operational leadership to scale growth and improve patient experience.

You will work with leadership to implement strategies, manage discovery and conversion, and integrate AI-driven workflows while maintaining rigorous process discipline and clear communication with partners.

Qualifications

• 2+ years of relevant experience across business operations, executive support, business development, customer success, or healthcare operations.
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners.
• Strong client-facing communication and relationship-management skills.
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment.
• Experience solving problems independently without waiting for detailed instructions.
• Strong written and verbal communication.
• Confidence facilitating meetings and business conversations.
• Ability to organize information and communicate progress clearly.
• Strong judgment when dealing with sensitive or difficult conversations.
• Comfortable learning unfamiliar systems and processes independently.
• Practical experience using AI tools for business or productivity.
• High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved.

Responsibilities

• Develop and execute practical strategies for attracting new physician and clinic partnerships.
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision‑makers.
• Support organic marketing and local-market growth initiatives.
• Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition.
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities.
• Conduct discovery calls with prospective physician partners and convey Pillar's services clearly.
• Explain fees, billing structure, workflow, and partnership expectations to prospects.
• Coordinate with dietitians, virtual trainers, administrative staff, and assistants to support partnerships.
• Monitor patient engagement and identify concerns before escalations.
• Maintain accurate client, physician, patient, billing, and reporting information.
• Prepare operational updates and drive agendas in collaboration with leadership.

Skills

Experience in business operations

Executive partner engagement

Client-facing communication

Startup multi-tasking

Independent problem solving

Strong written and verbal comms

Facilitation of meetings

Progress communication

Judgment in tough conversations

Learning new systems independently

AI tools for business

Attention to detail

Job description

Pillar Health Solutions is seeking a Business Development & Operations Lead to drive physician partnerships and strengthen operational systems. The role blends business development, client success, and operational leadership to scale growth and improve patient experience.

You will work with leadership to implement strategies, manage discovery and conversion, and integrate AI-driven workflows while maintaining rigorous process discipline and clear communication with partners.