Strategic Client Service Analyst - Commercial Banking

JPMorganChase; Metro Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

JPMorganChase in Philippines is seeking a Client Service Analyst in Commercial Banking to manage client relationships, operate transactional accounts, and support treasury products. You will be the main service contact for your client portfolio, coordinating with various teams to ensure client satisfaction and risk controls.

The role emphasizes strong communication, problem solving, and attention to detail, with opportunities to grow in a fast-paced bank environment and contribute to service

Qualifications

• 3+ years in operations, portfolio management, accounting, analytics, or process improvement with client interaction.
• Strong written and verbal communication.
• Analytical mindset with focus on client service.
• Attention to detail and compliance.
• Teamwork and adaptability in a fast-paced environment.
• Proficiency in Word, Excel, and PowerPoint.
• Time management and ability to meet deadlines.
• Professional integrity and respectful interactions.
• Continuous improvement mindset.

Responsibilities

• Collaborate with a Client Service Associate or Senior Associate to resolve client issues.
• Resolve issues by identifying underlying problems and patterns.
• Develop expertise in commercial treasury products and services.
• Liaise between Relationship team, Operations, Treasury Management Sales, and Implementations to deliver service.
• Identify and mitigate risks to prevent fraud exposure.
• Prioritize daily tasks to maximize productivity.
• Adhere to policies, procedures, and practices.
• Maintain a confident, professional client presence across departments.
• Contribute to projects improving client service delivery through innovation.
• Work independently with supervision; escalate complex issues as needed.

Skills

Client interaction

Analytical skills

Time management

Attention to detail

MS Office suite

Problem solving

Professionalism

Continuous improvement

Tools

Word

Excel

PowerPoint

Python

Job description

JPMorganChase in Philippines is seeking a Client Service Analyst in Commercial Banking to manage client relationships, operate transactional accounts, and support treasury products. You will be the main service contact for your client portfolio, coordinating with various teams to ensure client satisfaction and risk controls.

The role emphasizes strong communication, problem solving, and attention to detail, with opportunities to grow in a fast-paced bank environment and contribute to service