Client Service Senior Manager - Strategy & Change Leader

JPMorgan Chase & Co.; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Client Service Senior Manager in Taguig, Philippines. In this role, you'll lead a team dedicated to enhancing client service and operational efficiency within the Commercial & Investment Bank. Your expertise in treasury and cash management will be crucial for developing strategic operational plans and driving innovative solutions.

The position requires strong leadership skills, a background in managing client service teams, and a commitment to fostering a diverse and inclusive environment. This role operates during US hours.

Qualifications

• 5+ years in team leadership within a client service environment.
• Proven strategic operational planning and implementation experience.
• Expertise in analyzing data to identify trends and opportunities.

Responsibilities

• Lead and manage a team of Client Service Professionals.
• Develop and implement strategic operational plans.
• Analyze data to identify trends and develop innovative solutions.
• Oversee the change management process for new programs.

Skills

Team leadership and management

Strategic operational planning

Data analysis

Influence and communication

Change management

Conflict management and resolution

Digital literacy

AI/ML technologies

Job description

JPMorgan Chase & Co. seeks a Client Service Senior Manager in Taguig, Philippines. In this role, you'll lead a team dedicated to enhancing client service and operational efficiency within the Commercial & Investment Bank. Your expertise in treasury and cash management will be crucial for developing strategic operational plans and driving innovative solutions.

The position requires strong leadership skills, a background in managing client service teams, and a commitment to fostering a diverse and inclusive environment. This role operates during US hours.