Onsite Client Service Analyst — Banking Operations

Testing Site - JPMC; Metro Manila; On-site; PHP 300,000 - 550,000; Full time

Job summary

JPMorgan Chase's Client Service Analyst in Commercial Banking plays a pivotal role in delivering superior client service and operational excellence. You will support Commercial Banking clients, serve as the primary service contact for your portfolio, and collaborate with Relationship teams, Operations, Treasury Management Sales, and Implementations.

You will own client issues, develop expertise in treasury management products, identify risks, and contribute to process improvements.

Qualifications

• Bachelor’s degree or equivalent in client service, banking, or related fields.
• Excellent written and verbal communication.
• Strong analytical skills to resolve client issues.
• Detail-oriented with policy compliance.
• Able to collaborate with cross-functional teams.
• Fresh graduates welcome.

Responsibilities

• Collaborate with team to resolve client issues and follow up.
• Own and address client problems, identify root causes.
• Develop expertise in commercial treasury management products.
• Liaise with Relationship, Operations, Treasury Sales, and Implementations.
• Identify and mitigate risks to prevent fraudulent activity.
• Prioritize tasks to maximize productivity.
• Adhere to policies and procedures.
• Maintain a professional presence with clients and colleagues.
• Support process improvements and projects.
• Work independently with supervision; escalate complex issues.
• Contribute to ongoing client service innovations.

Skills

Excellent communication

Analytical skills

Attention to detail

Cross-functional collaboration

MS Office (Word, Excel, PowerPoint)

Learning new technologies

Task prioritization

Education

Bachelor’s degree or equivalent

Tools

Python

JavaScript

HTML

CSS

VB.NET

Jira

UIPath

Power BI

Power Apps

Power Automate

SharePoint

Job description

JPMorgan Chase's Client Service Analyst in Commercial Banking plays a pivotal role in delivering superior client service and operational excellence. You will support Commercial Banking clients, serve as the primary service contact for your portfolio, and collaborate with Relationship teams, Operations, Treasury Management Sales, and Implementations.

You will own client issues, develop expertise in treasury management products, identify risks, and contribute to process improvements.