Trilingual Client Services Manager - Treasury Payments

JPMorgan Chase & Co.; Taguig; On-site; PHP 558,000 - 893,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Account Manager in the Philippines (Metro Manila / Taguig area) to advise clients, partner with internal teams, and ensure risk-compliant service delivery for treasury services.

The role requires 3+ years of experience, strong English, Spanish, and Portuguese language skills, and the ability to manage complex client plans, communicate clearly, and work night shifts in a high-performance environment.

Qualifications

• Minimum of 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Responsibilities

• Client Service Relationship Managers have direct responsibility for servicing a portfolio of large corporate or financial institution clients.
• Key advisor to the client, providing advice and consultation on decision making.
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities to proactively suggest enhancements to the client’s product line-up.
• Partners with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.
• Uses product knowledge to recommend and participate in product enhancements and service delivery plans.
• Meet with clients on a periodic basis (both in-person and remotely) to continuously stay appraised of client’s needs and temperature.
• Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency.
• Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience.
• Adheres to and ensures clients compliance with risk policies/practices and educates clients on risk/legal requirements.
• Serves as the primary contact for existing clients for strategic account issues.

Skills

Spanish

Portuguese

English

Job description

JPMorgan Chase & Co. is seeking a Client Service Account Manager in the Philippines (Metro Manila / Taguig area) to advise clients, partner with internal teams, and ensure risk-compliant service delivery for treasury services.

The role requires 3+ years of experience, strong English, Spanish, and Portuguese language skills, and the ability to manage complex client plans, communicate clearly, and work night shifts in a high-performance environment.