Client Service Analyst

JPMorganChase; Metro Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

JPMorganChase in Philippines is seeking a Client Service Analyst in Commercial Banking to manage client relationships, operate transactional accounts, and support treasury products. You will be the main service contact for your client portfolio, coordinating with various teams to ensure client satisfaction and risk controls.

The role emphasizes strong communication, problem solving, and attention to detail, with opportunities to grow in a fast-paced bank environment and contribute to service

Qualifications

• 3+ years in operations, portfolio management, accounting, analytics, or process improvement with client interaction.
• Strong written and verbal communication.
• Analytical mindset with focus on client service.
• Attention to detail and compliance.
• Teamwork and adaptability in a fast-paced environment.
• Proficiency in Word, Excel, and PowerPoint.
• Time management and ability to meet deadlines.
• Professional integrity and respectful interactions.
• Continuous improvement mindset.

Responsibilities

• Collaborate with a Client Service Associate or Senior Associate to resolve client issues.
• Resolve issues by identifying underlying problems and patterns.
• Develop expertise in commercial treasury products and services.
• Liaise between Relationship team, Operations, Treasury Management Sales, and Implementations to deliver service.
• Identify and mitigate risks to prevent fraud exposure.
• Prioritize daily tasks to maximize productivity.
• Adhere to policies, procedures, and practices.
• Maintain a confident, professional client presence across departments.
• Contribute to projects improving client service delivery through innovation.
• Work independently with supervision; escalate complex issues as needed.

Skills

Client interaction

Analytical skills

Time management

Attention to detail

MS Office suite

Problem solving

Professionalism

Continuous improvement

Tools

Word

Excel

PowerPoint

Python

Job description

Job Description:

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.

Job Responsibilities

• Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership.
• Resolve issues by identifying underlying problems and patterns.
• Develop expertise in commercial treasury management products and services.
• Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm.
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills.
• Adhere to all established policies, procedures, and practices.
• Maintain a confident and professional presence with clients, other bank departments, and the community.
• Contribute to projects aimed at improving client service delivery through innovation.
• Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly.

Required Qualifications, Capabilities, And Skills

• Minimum 3 years in operations, portfolio management, accounting, technology, analytics, training, or process improvement, with some client interaction. Strong fresh graduates may also be considered.
• Communication: Clear, professional written and verbal communication.
• Problem-solving & client focus: Strong analytical skills and commitment to great client service.
• Attention to detail: Accurate work and ability to follow policies and compliance requirements.
• Teamwork & adaptability: Comfortable working across teams in a fast-paced environment.
• Risk awareness: Ability to spot issues early and help reduce risk.
• Tech/PC skills: Quick to learn new tools; proficient in Word, Excel, and PowerPoint.
• Time management: Can prioritize tasks and meet deadlines.
• Professionalism: High integrity and respectful interactions.
• Continuous improvement: Looks for ways to improve processes and introduce better ways of working.

Preferred Qualifications, Capabilities, And Skills

• Project management: Experience planning/executing projects or supporting process improvement initiatives.
• Basic coding: Familiarity with Python, JavaScript, or similar; willing to learn more.
• Web development exposure: Any experience building websites or interest in web technologies.
• Data management basics: Understanding of systems used to store and organize data.
• Cloud fundamentals: Some exposure to cloud services/tools; motivated to grow skills.
• Project tracking tools: Familiarity with tools used to track work, changes, and progress (or willingness to learn).
• Project/design software: Experience with project management and/or design tools; adaptable to new tools.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Requirements