Client Service Analyst

Testing Site - JPMC; Metro Manila; On-site; PHP 300,000 - 550,000; Full time

Job summary

JPMorgan Chase's Client Service Analyst in Commercial Banking plays a pivotal role in delivering superior client service and operational excellence. You will support Commercial Banking clients, serve as the primary service contact for your portfolio, and collaborate with Relationship teams, Operations, Treasury Management Sales, and Implementations.

You will own client issues, develop expertise in treasury management products, identify risks, and contribute to process improvements.

Qualifications

• Bachelor’s degree or equivalent in client service, banking, or related fields.
• Excellent written and verbal communication.
• Strong analytical skills to resolve client issues.
• Detail-oriented with policy compliance.
• Able to collaborate with cross-functional teams.
• Fresh graduates welcome.

Responsibilities

• Collaborate with team to resolve client issues and follow up.
• Own and address client problems, identify root causes.
• Develop expertise in commercial treasury management products.
• Liaise with Relationship, Operations, Treasury Sales, and Implementations.
• Identify and mitigate risks to prevent fraudulent activity.
• Prioritize tasks to maximize productivity.
• Adhere to policies and procedures.
• Maintain a professional presence with clients and colleagues.
• Support process improvements and projects.
• Work independently with supervision; escalate complex issues.
• Contribute to ongoing client service innovations.

Skills

Excellent communication

Analytical skills

Attention to detail

Cross-functional collaboration

MS Office (Word, Excel, PowerPoint)

Learning new technologies

Task prioritization

Education

Bachelor’s degree or equivalent

Tools

Python

JavaScript

HTML

CSS

VB.NET

Jira

UIPath

Power BI

Power Apps

Power Automate

SharePoint

Job description

Seize the opportunity to join JPMorgan Chase as a Client Service Analyst in Commercial Banking. You’ll be part of a dynamic team dedicated to providing superior client service and operational excellence. This role offers the chance to develop your skills, collaborate with talented colleagues, and make a meaningful impact for our clients. If you thrive in a fast-paced environment and are passionate about client satisfaction, this is the place for you. Take the next step in your career with us!

As a Client Service Analyst in the Client Service Team, you will play a key role in supporting our Commercial Banking clients. You will report to a Senior Associate or Manager and act as the primary service contact for your client portfolio. You will collaborate with cross-functional teams, manage operational controls, and help deliver innovative solutions. Your work will contribute to the firm’s reputation for outstanding client service and support our commitment to excellence.

Job responsibilities

• Collaborate with team members to resolve client issues and ensure timely follow-up.
• Own and address client problems, identifying underlying issues and patterns.
• Develop expertise in commercial treasury management products and services.
• Serve as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations.
• Identify and mitigate risks to prevent fraudulent account activity.
• Prioritize daily tasks to maximize productivity using strong organizational skills.
• Adhere to established policies, procedures, and practices.
• Maintain a confident and professional presence with clients and colleagues.
• Contribute to projects aimed at improving client service delivery.
• Work independently with supervision, escalating complex issues as needed.
• Support innovation and continuous improvement in client service processes.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience in client service, banking, financial services, operations, sales, or portfolio management
• Demonstrate excellent written and verbal communication skills.
• Apply strong analytical skills to address client issues and ensure client satisfaction.
• Exhibit attention to detail and ensure compliance with policies.
• Collaborate effectively with cross-functional teams in a dynamic environment.
• Identify and mitigate potential risks in client accounts.
• Quickly learn and adapt to new technologies; proficient in Word, Excel, and PowerPoint.
• Prioritize tasks and meet deadlines efficiently.
• Maintain professionalism and integrity in all interactions.
• Proactively seek process improvements and innovation.
• Fresh graduates are welcome to apply

Preferred qualifications, capabilities, and skills:

• Experience planning, executing, and overseeing projects, contributing to process improvements
• Proficiency in computer languages such as Python, JavaScript, HTML, CSS, and VB.NET
• Familiarity with web technologies, website creation, and integrating third-party services via REST APIs
• Understanding of data management systems, cloud services, and online application management tools
• Experience with project tracking and automation tools, including Jira, UIPath, and software for managing projects and design work
• Ability to create dashboards and data visualizations for business insights, with familiarity in SharePoint and Power Platforms (Power BI, Power Apps, Power Automate)
• Knowledge of Agile methodologies and scripting languages, with a demonstrated ability to adapt to new technologies

This position requires full-time onsite work, including night shifts.