Store Operations Manager – Banking & Customer Experience

EastWest Bank; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Career development opportunities

Mentorship by industry experts

Defined career progression

Job summary

East West Banking Corporation in Quezon City seeks an experienced Service Manager to run store operations and ensure top-notch customer service while complying with company and regulatory rules. The role also supports achieving the store's profit goals.

You will oversee over-the-counter transactions, maintain KYC records, and collaborate with Corporate Banking, Wealth Management/Treasury, and Consumer groups to drive efficient processing and strong customer experiences.

Qualifications

• College graduate, preferably any Business or Accounting-related course.
• 5+ years supervisory experience in handling in branch operations.
• Preferably Assistant Managers from another bank with the same experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management.
• Handle checkbook orders, unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects; support Corporate Banking, Wealth Management/Treasury, and Consumer groups.
• Ensure prompt acknowledgement, logging, reporting, and resolution of complaints, and verify the complaint tracking register with all necessary information.
• Record daily store transactions, manage temporary accounts, and reconcile General Ledger balances with subsidiary ledgers.

Skills

Regulatory compliance

KYC knowledge

Customer service excellence

Team leadership

Education

Bachelor's degree in Business or Accounting

Job description

East West Banking Corporation in Quezon City seeks an experienced Service Manager to run store operations and ensure top-notch customer service while complying with company and regulatory rules. The role also supports achieving the store's profit goals.

You will oversee over-the-counter transactions, maintain KYC records, and collaborate with Corporate Banking, Wealth Management/Treasury, and Consumer groups to drive efficient processing and strong customer experiences.