Store Operations Manager (Banking)

East West Banking Corporation; Davao City; On-site; PHP 600,000 - 900,000; Full time

Job summary

East West Banking Corporation in Davao is seeking an experienced Service Manager for onsite duties in our Store Operations Group. You will lead store operations, ensure excellent customer service, and drive profitability while complying with regulatory rules.

The role requires 5+ years of supervisory branch operations experience and a related college degree; familiarity with AMLC and KYC processes is essential for compliant operations.

Qualifications

• Minimum of 5 years supervisory experience in branch operations.
• Bachelor’s degree in business or accounting related field preferred.
• Strong knowledge of KYC/AML regulatory requirements.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposits, and aim for excellent customer experiences with efficient processing and error management.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the complaint tracking register with complete information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts, and reconcile General Ledger balances.
• Assist in achieving Store's profitability target.

Skills

Supervisory experience

Customer service

Education

College degree (Business/Accounting-related)

Tools

Regulatory compliance

Job description

East West Banking Corporation in Davao is seeking an experienced Service Manager for onsite duties in our Store Operations Group. You will lead store operations, ensure excellent customer service, and drive profitability while complying with regulatory rules.

The role requires 5+ years of supervisory branch operations experience and a related college degree; familiarity with AMLC and KYC processes is essential for compliant operations.