Sr. Associate, Associate Relations

Capital One Group; Muntinlupa; Hybrid; PHP 500,000 - 750,000; Full time

Job summary

Capital One Group is seeking a Sr. Associate in Associate Relations in Alabang, Muntinlupa City. The role supports the Principal HR Specialist, supervises HR Coordinators, and ensures day-to-day AR operations meet standards and goals.

The candidate will handle AR case management, inquiries, and documentation, liaising with associates to provide timely responses. Responsibilities include end-to-end AR tasks, audit-ready reporting, data analysis, and onboarding.

Qualifications

• College graduate or equivalent work experience.
• 3 years working experience in related discipline, with 1 year in supervisory role.
• Strong knowledge of Philippine labor laws and regulations; good case management and process improvement skills.

Responsibilities

• Oversees day-to-day management of Associate Relations administration processes.
• Supervises AR case handling, inquiries, and notifications; ensures timely responses and accurate logging.
• Prepares AR documentation and reports for audit; analyzes data and trends; conducts onboarding and orientation sessions.

Skills

Labor law knowledge

Case management

Communication skills

Education

College degree or equivalent

Job description

## Sr. Associate, Associate RelationsApply: Alabang, Muntinlupa City: Full time: Posted Today: R1003072Alabang (96050), Philippines, Muntinlupa City, National Capital RegionSr. Associate, Associate Relations**Summary:*** To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations). **General Responsibilities:** 1. Provides functional support in the assigned sub-function, including but not limited to: **Associate Relations*** Oversees day to day management of Associate Relations (AR) administration processes* Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications* Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately* Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time* Analyzes data - case trends, AR-related monitoring, etc* End to end handling of AR-related tasks* Conducts Learning Session, New Hire Orientation and People Manager Onboarding* Serves as an AR partner to other stakeholders* Conflict resolution and mediation 2. People Management, as applicable* Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed* Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values 3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR 4. All other job-related duties that may be assigned from time to time **Basic Qualifications:*** College graduate or equivalent work experience* 3 years working experience in related discipline, with 1 year in supervisory role* Skills Required: + Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement + Excellent oral and written communication skills, analytical skills, customer focus* Amenable to working in a hybrid setup on a mid shift schedule **Preferred Qualifications:*** Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course