Senior Associate, Associate Relations - Hybrid HR Lead

Capital One National Association; Muntinlupa; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Capital One, Alabang area in Muntinlupa, Philippines, seeks a Sr. Associate in Associate Relations to support the Principal HR Specialist and supervise AR coordinators. You will manage day-to-day AR operations, respond to inquiries, and ensure timely, auditable AR documentation.

You will also drive data analysis, onboarding sessions, and partner with stakeholders on conflict resolution and process improvements in a hybrid setup.

Qualifications

• Knowledge of Philippine labor laws and regulations.
• Strong case management experience.
• Project management and process improvement.
• Excellent oral and written communication, analytical skills, customer focus.

Responsibilities

• Oversees day to day management of Associate Relations (AR) administration processes.
• Supervises and accounts daily case management including AR-related cases, inquiries and notifications.
• Liaises with associates on AR inquiries and ensures timely, logged responses.
• Prepares AR documentation and AR-related reports for audit, submitted on designated time.
• Analyzes data - case trends, AR-related monitoring, etc.
• End to end handling of AR-related tasks.
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding.
• Serves as an AR partner to other stakeholders.
• Conflict resolution and mediation.
• May be assigned / rotated across related sub-functions, including other HR sub-functions.
• All other job-related duties as assigned.
• People management responsibilities: coaching, career development, and feedback.

Skills

Labor laws PH

Case management

Project mgmt

Analytical skills

Communication

Education

College graduate

Job description

Capital One, Alabang area in Muntinlupa, Philippines, seeks a Sr. Associate in Associate Relations to support the Principal HR Specialist and supervise AR coordinators. You will manage day-to-day AR operations, respond to inquiries, and ensure timely, auditable AR documentation.

You will also drive data analysis, onboarding sessions, and partner with stakeholders on conflict resolution and process improvements in a hybrid setup.