Sr. Associate, Associate Relations

Capital One National Association; Muntinlupa; Ibrido; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Capital One, Alabang area in Muntinlupa, Philippines, seeks a Sr. Associate in Associate Relations to support the Principal HR Specialist and supervise AR coordinators. You will manage day-to-day AR operations, respond to inquiries, and ensure timely, auditable AR documentation.

You will also drive data analysis, onboarding sessions, and partner with stakeholders on conflict resolution and process improvements in a hybrid setup.

Competenze

• Knowledge of Philippine labor laws and regulations.
• Strong case management experience.
• Project management and process improvement.
• Excellent oral and written communication, analytical skills, customer focus.

Mansioni

• Oversees day to day management of Associate Relations (AR) administration processes.
• Supervises and accounts daily case management including AR-related cases, inquiries and notifications.
• Liaises with associates on AR inquiries and ensures timely, logged responses.
• Prepares AR documentation and AR-related reports for audit, submitted on designated time.
• Analyzes data - case trends, AR-related monitoring, etc.
• End to end handling of AR-related tasks.
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding.
• Serves as an AR partner to other stakeholders.
• Conflict resolution and mediation.
• May be assigned / rotated across related sub-functions, including other HR sub-functions.
• All other job-related duties as assigned.
• People management responsibilities: coaching, career development, and feedback.

Conoscenze

Labor laws PH

Case management

Project mgmt

Analytical skills

Communication

Formazione

College graduate

Descrizione del lavoro

Alabang (96050), Philippines, Muntinlupa City, National Capital RegionSr. Associate, Associate Relations

Summary

• To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations).

General Responsibilities

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation

2. People Management, as applicable

• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Basic Qualifications

• College graduate or equivalent work experience
• 3 years working experience in related discipline, with 1 year in supervisory role
• Skills Required:
  • Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement
  • Excellent oral and written communication skills, analytical skills, customer focus
• Amenable to working in a hybrid setup on a mid shift schedule

Preferred Qualifications

• Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.