Fixed Term Associate - HR Help Center Coordinator

Capital One; Muntinlupa; On-site; PHP 1,845,018 - 2,767,527; Full time

Job summary

Capital One is seeking a Fixed Term Associate - HR Help Center Coordinator located in Alabang, Muntinlupa. The role involves processing associate concerns through HR tools and resolving cases effectively. Candidates should have a background in Psychology or Business Administration, with strong communication and analytical skills.

Familiarity with HRIS tools and cloud contact systems is preferred. The position offers a dynamic work environment with a focus on personal development and equal opportunities for all.

Qualifications

• At least a college graduate, preferably in Psychology, Business Administration, or related course.
• Knowledge and experience in HR Contact Center operations.
• Must possess strong communication skills for business correspondences.

Responsibilities

• Process associate’s concerns via HRIS Tool and HR Case Ticketing Tool.
• Handle and resolve Tier1 cases for HRHC core tasks.
• Provide logistics/administrative assistance in department programs.

Skills

Analytical skills

Customer focus

Strong oral and written communication

Knowledge of HRIS tools

Experience in HR Contact Center

Education

Graduate in Psychology or Business Administration

Tools

HRIS tools (Workday, SAP, PeopleSoft)

Case Ticketing Tools (Salesforce, ServiceNow, Siebel)

GSuite

Amazon Connect or cloud contact systems

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) – Fixed Term Associate – HR Help Center Coordinator

Summary

To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub‑function such as HR Help Center.

General Responsibilities

• HR Help Center:
  • Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool, and Telephone Platform.
  • Handles and resolves Tier1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards).
  • Coordinate and assign Tier2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry.
  • May be assigned/rotated across related sub‑functions in Help Center.
• Special Projects: Provide logistics/administrative assistance in department or organization‑wide programs/events.
• People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle. May be assigned/rotated across related sub‑functions, including but not limited to subfunctions within HR.
• Other job‑related duties may be assigned from time to time.

Basic Qualifications

• Educational background: At least a college graduate preferably in Psychology, Business Administration, or related course. Fresh graduate or preferably with relevant work experience.
• Knowledge and experience in an HR Contact Center using Amazon Connect or any cloud contact system.
• Knowledge and experience in HRIS tools such as Workday, SAP, PeopleSoft.
• Knowledge and experience in Case Ticketing Tools such as Salesforce, ServiceNow, Siebel.
• Knowledge and experience in GSuite.
• Must possess analytical skills and customer focus.
• Strong oral and written communication skills for business correspondences.
• Flexible with working schedules, depending on business needs.
• Willing to work in Alabang, Muntinlupa City.
• No agencies please.

Equal Opportunity Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article23‑A of the New York Correction Law; SanFrancisco, California Police Code Article49, Sections4901‑4920; NewYork City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.