Fixed Term Associate - HR Help Center Coordinator

Capital One; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Job summary

Capital One is looking for an HR Help Center Coordinator in Alabang, Muntinlupa. This role involves assisting the HR team in processing inquiries and resolving HR cases efficiently. Ideal candidates should possess relevant educational backgrounds in psychology or business administration, experience with HR contact centers, and proficiency in tools like Workday and Salesforce. Capital One values diversity and is committed to providing equal employment opportunities.

Qualifications

• At least college graduate, preferably in Psychology, Business Administration, or a related course.
• Fresh graduate or preferably with relevant work experience.
• Knowledge in HR Contact Center and associated tools.

Responsibilities

• Process associate’s concerns and inquiries via HRIS Tool and Case Ticketing Tool.
• Handle Tier 1 cases within agreed timelines.
• Coordinate and assign Tier 2 cases to appropriate HR functions.

Skills

Knowledge in HR Contact Center

Analytical skills

Good communication skills

Customer focus

Education

College graduate in Psychology, Business Administration, or related course

Tools

HRIS tools (e.g., Workday, SAP, PeopleSoft)

Case Ticketing Tools (e.g., Salesforce, Service Now, Siebel)

Amazon Connect or any cloud contact system

Gsuites

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)HR Help Center Coordinator****Summary:***** To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.****General Responsibilities****:***** **Provides functional support in the assigned sub-function, including but not limited to:** + **HR Help Center:** - Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform - Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards) - Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry - May be assigned / rotated across related sub-functions in Help Center* Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events* People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.* May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR* Other job-related duties that may be assigned from time to time.****Basic Qualifications:***** Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course* Fresh grad or preferably with relevant work experience.* Has a knowledge and experience in HR Contact Center using* Amazon Connect or any cloud contact system* Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft* Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel* Has a knowledge and experience in Gsuites* Must possess analytical skills and customer focus.* Good oral and written communication skills for business correspondences* Must be flexible with working schedules, depending on business needs.* Must be willing to work in Alabang, Muntinlupa City.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [e-mail] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).