Fixed Term Associate - HR Help Center Coordinator

capitalone; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Job summary

Capital One Philippines Service Corp. is seeking a Fixed Term Associate to support the HR Help Center, handling Tier 1 inquiries and coordinating with HR functions to ensure timely resolutions.

The role involves process support via HRIS, ticketing tools, and telephony, with possible rotations across HR sub-functions. You will contribute to logistics for department programs, discuss development plans with your manager, and support multiple HR processes.

Qualifications

• Educational background as stated: college graduate preferably in Psychology, Business Administration, or related field.
• Fresh grad or with relevant work experience.
• Knowledge/experience in HR Contact Center using Amazon Connect or any cloud contact system.
• Knowledge/experience in HRIS tools (Workday, SAP, PeopleSoft).
• Knowledge/experience in Case Ticketing Tools (Salesforce, Service Now, Siebel).
• Knowledge/experience in Gsuites; must possess analytical skills and customer focus.

Responsibilities

• Assist in HR Help Center sub-function, handling Tier 1 inquiries and cases.
• Process associate concerns via HRIS, ticketing tools, and phone platform; resolve Tier 1 cases.
• Coordinate and assign Tier 2 cases to appropriate HR functions and track resolutions.
• Provide logistics/administrative support for department programs/events.
• Discuss personal development plans and provide progress updates during reviews.
• May rotate across related HR sub-functions and other duties as needed.

Skills

Analytical skills

Customer focus

Verbal and written communication

Flexible schedules

HR Help Center experience

Education

College degree in Psychology, Business Administration, or related field

Tools

Amazon Connect

Workday

SAP

PeopleSoft

Salesforce

ServiceNow

Siebel

Gsuites

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Fixed Term Associate - HR Help Center Coordinator

Summary

• To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

General Responsibilities

• Provides functional support in the assigned sub-function, including but not limited to:
  • HR Help Center:
    • Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
    • Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)
    • Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
    • May be assigned / rotated across related sub-functions in Help Center
• Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events
• People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
• May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
• Other job-related duties that may be assigned from time to time.

Basic Qualifications

• Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
• Fresh grad or preferably with relevant work experience.
• Has a knowledge and experience in HR Contact Center using
• Amazon Connect or any cloud contact system
• Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
• Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
• Has a knowledge and experience in Gsuites
• Must possess analytical skills and customer focus.
• Good oral and written communication skills for business correspondences
• Must be flexible with working schedules, depending on business needs.
• Must be willing to work in Alabang, Muntinlupa City.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).