Specialist, Sales Development

Concentrix; Philippines; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Concentrix is seeking a Specialist, Sales Development in the Philippines. The role centers on demonstrating value, engaging prospects, and driving contract signings or renewals through tailored outreach.

You will manage a high volume of outbound calls and emails, qualify leads with BANT, and maintain accurate CRM records while collaborating with Sales and Marketing to hit growth targets. Ideal candidates have 2+ years in a customer service or sales role, proven quota attainment, and comfort with

Qualifications

• Minimum 2+ years in customer service or sales role.
• Experience with high-volume outbound calls and meeting sales targets.
• Familiar with Salesforce.com or similar CRM platforms.
• Strong problem-solving and quick learner with data literacy.

Responsibilities

• Follow outbound schedule to reach targeted prospects identified via prospecting.
• Qualify leads using BANT and prioritize opportunities.
• Articulate product value to customers and close or renew contracts.
• Maintain CRM data accuracy and provide timely updates to team.
• Collaborate with Sales and Marketing to hit Market Development goals.
• Handle high-volume calls and emails daily with a customer-first approach.
• Stay updated on product knowledge and technical capabilities.

Skills

Customer service

Sales experience

High-volume calling

CRM familiarity

Problem solving

MS Office

Learning new technology

Team collaboration

Tools

Salesforce

CRM software

Microsoft Office

Job description

Job Title:

Specialist, Sales Development

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will:

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting
• Assess and prioritize leads from sales, trials, partners and other sources
• Qualify the BANT (budget, authority, need and timeline) of leads
• Help Sales and Marketing reach Market Development related goals
• Help identify the best solutions for customers and how to implement those solutions
• Foster trust between customers and clients
• Reach mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured

You have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Experience learning new technology
• Prior knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Location:

PHL Makati City - SLC

Time Type:

Full time