Renewal Sales Specialist

Tech Sales Jobs; Makati; Híbrido; PHP 446.000 - 781.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Specialist, Renewal Sales in Makati. The role focuses on renewing contracts, driving renewals, and occasional upsell within a defined territory. You will engage customers via phone and email, forecast sales, and leverage CRM tools to support client needs.

The ideal candidate has 2+ years in sales or customer service, strong communication, and a track record of meeting quotas. A hybrid work setup and ongoing training are offered.

Formación

• 2+ years in customer service or sales.
• Proven track record meeting personal and team quotas.
• Experience in high-volume calling.
• Ability to learn new technology and data.
• Strong problem-solving skills.
• Proficient with MS Office and CRM tools.

Responsabilidades

• Sell renewals/services in assigned territory; upsell where possible.
• Provide accurate weekly/monthly/quarterly forecasts.
• Demonstrate product knowledge to assess client needs.
• Address customer roadblocks to improve satisfaction.
• Manage objections to retain or win customers.
• Handle high volume of outbound calls and emails daily.
• Maintain CRM data and ensure data quality.
• Lead qualification, conversion, and contract renewals.

Conocimientos

Customer service

Sales experience

CRM experience

High-volume calling

Problem solving

MS Office

Salesforce

Work from home

Herramientas

Salesforce.com

Descripción del empleo

Specialist, Renewal Sales

Location: PHL Makati City - SLC

Time Type: Full time

Job Description

Job Title:

Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today.
The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

• 2+ years of experience working in a customer service or sales capacity

• Prior success in achievement of personal and team sales quota/goals

• Experience in high-volume calling

• Experience learning new technology and data

• Problem solving skills

• Excellent knowledge of MS Office programs

• Experience working with Salesforce.com or similar CRM

• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.

• Provide accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of services to assess client requirements

• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and handle objections to retain customers or win new customers

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

• Work with your team and management to provide a professional experience during all interactions with customers and prospects

• Maintain the customer management system (CRM) to ensure all relevant data is captured

• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time