B2B Post Sales

Concentrix; Makati; On-site; PHP 300,000 - 600,000; Full time

Job summary

Concentrix is seeking a B2B Post Sales professional in Makati, Philippines to drive revenue through renewals and services. You will manage a dedicated client territory, execute outbound outreach, and deliver accurate forecasts to support business planning.

The role requires 2+ years in customer service or sales with quota attainment, strong MS Office and CRM experience, and the ability to work in a high-volume environment. Willingness to work from home is a plus in this role.

Qualifications

• 2+ years of experience in customer service or sales with quota attainment.
• Experience in high-volume calling.
• Ability to learn new technology and data.
• Proficient in MS Office and CRM tools.
• Experience or willingness to work from home.

Responsibilities

• Manage a dedicated territory and team to achieve revenue-based quota by selling renewals/services.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding to assess client requirements.
• Address customer concerns and roadblocks to drive satisfaction and product usage.
• Handle objections to retain or win customers amid competitive pressures.
• Manage high volume of customer contacts via phone and email daily, mostly outbound.
• Collaborate with team/management to deliver professional customer experiences.
• Maintain CRM data to ensure complete and accurate records.
• Undertake sales motions like lead qualification, conversion, health checks, and renewals.

Skills

Customer service

Sales

High-volume calls

MS Office

Salesforce

Problem solving

Work from home

Quota attainment

Tools

MS Office

Salesforce

Job description

Job Description:

Job Title:

B2B Post Sales

Job Description

You Have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

Requirements: