Specialist, Account Manager

Concentrix Philippines; Makati; On-site; PHP 520,000 - 720,000; Full time

Job summary

Concentrix Philippines is seeking a Specialist, Account Manager to oversee complex client accounts, renew contracts, and drive expansion across services for an expanding client portfolio.

You will act as the primary liaison, coordinate internal teams, use data to unblock issues, and maintain strong relationships with decision-makers to meet monthly quotas.

Qualifications

• 4-5 years working in an account management environment.
• Experience with Salesforce.com (CRM) and Microsoft Outlook, PowerPoint.
• Demonstrated ability to communicate effectively in a fast-paced environment with clients.
• Proven track record of success in sales or account management.
• Passion for exceptional customer experience and sales.
• Aptitude to learn and optimize new technology and data.

Responsibilities

• Manage complex client accounts and renew/expand service relationships.
• Ensure client satisfaction and resolve escalated issues.
• Achieve monthly quotas and contribute to revenue growth.
• Coordinate work of client service teams and be single point of contact.
• Utilize data to remediate customer concerns and drive outcomes.
• Negotiate effectively with stakeholders and manage risk.

Job description

Job Title: Specialist, Account Manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

You Will

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales Use data to help influence buying/renewal process

You Have:

• 4-5 years working in an account management environment
• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Problem-solving skills Excellent verbal and written communication skills
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Execute high level of independent judgement and critical thinking
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences
• Professional and polished demeanor
• Experience in high volume calling preferred

Location: PHL Makati City - SLC

Language Requirements:

Time Type: Full time