Specialist, Sales Development

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 400,000 - 560,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Makati is seeking a Specialist, Sales Development to demonstrate value and drive contracts via outbound engagement. You will manage a high volume of calls and emails, qualify leads, and collaborate with Sales and Marketing to meet development goals.

The role requires 2+ years in customer service or sales, with a proven quota track record and CRM experience. Remote-work willingness is noted; location is Makati.

Qualifications

• 2+ years in customer service or sales.
• Proven track record achieving personal and team sales quotas.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Proficiency with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Follow outbound contact schedule to reach targeted potential customers.
• Assess and prioritize leads from sales, trials, partners and other sources.
• Qualify the BANT of leads.
• Help Sales and Marketing reach Market Development goals.
• Identify best solutions for customers and how to implement those solutions.
• Foster trust between customers and clients.
• Reach mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage high volume of customer contacts through phone and email each day.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.

Skills

Outbound selling

Customer service

Sales quota achievement

High-volume calling

CRM proficiency

MS Office

Salesforce.com

Problem solving

Willingness to work from home

Tools

Salesforce

MS Office

Job description

Job Title: Specialist, Sales Development Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will:

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting
• Assess and prioritize leads from sales, trials, partners and other sources
• Qualify the BANT (budget, authority, need and timeline) of leads
• Help Sales and Marketing reach Market Development related goals
• Help identify the best solutions for customers and how to implement those solutions
• Foster trust between customers and clients
• Reach mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured

You have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Experience learning new technology
• Prior knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Location: PHL Makati City - SLC

Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's ... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.