Sr. Specialist, Renewal Sales

Concentrix Philippines; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

Concentrix Philippines is seeking a Sr. Specialist, Renewal Sales to drive renewals and service sales within a dedicated client territory.

You will manage high-volume outbound communications, maintain detailed CRM records, and forecast performance while collaborating with teams to maximize renewals and upsell opportunities. You will rely on strong product knowledge, problem-solving, and experience with CRM systems to address client needs and ensure satisfaction.

Qualifications

• 4+ years of experience in a customer service or sales role.
• Proven track record of achieving personal and team sales quotas.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Problem-solving skills.
• Proficient with MS Office.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Sell renewals/services within an assigned territory and pursue up-sell opportunities.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding of services.
• Address customer concerns/roadblocks to improve satisfaction and usage.
• Manage competitive pressures and objections to retain or win customers.
• Handle high volume outbound contacts via phone and email.
• Collaborate with team and management to deliver professional customer interactions.
• Maintain CRM with all relevant data.
• Undertake sales motions including lead qualification, conversion, health checks, voice of the customer, or renewal contracts.

Job description

Job Title:

Sr. Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewal Sales to join our team. Today.

The future team member who will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Have

• 4+ years of experience working in a customer service or sales capacity

• Prior success in achievement of personal and team sales quota/goals

• Experience in high-volume calling

• Experience learning new technology and data

• Problem solving skills

• Excellent knowledge of MS Office programs

• Experience working with Salesforce.com or similar CRM

• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.

• Provide accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of services to assess client requirements

• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and handle objections to retain customers or win new customers

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

• Work with your team and management to provide a professional experience during all interactions with customers and prospects

• Maintain the customer management system (CRM) to ensure all relevant data is captured

• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time