Spanish-Speaking Global Carrier Operations Specialist

Maersk Line Limited; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Maersk Line Limited in Pasig, Philippines, is hiring for an end-to-end Dispatch Operations role. You will plan shipments, assign carriers, monitor container movements, and ensure timely delivery to customer locations.

The role requires 3–5 years in customer service or shipping, on-site night shifts, and proficiency in MS Office and SAP BI. You will work with colleagues worldwide to drive process improvements and maintain accurate records.

Qualifications

• Bachelor's degree required.
• Fluent in Spanish and English (written and spoken).
• 3–5 years in Customer Service, BPO, Shipping industry for voice/non-voice.
• Willing to work onsite in Pasig City; full night shift schedule.
• Technical skills: MS Office tools, SAP BI applications/tools.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

Education

Bachelor's degree

Tools

SAP BI

MS Office

Job description

Maersk Line Limited in Pasig, Philippines, is hiring for an end-to-end Dispatch Operations role. You will plan shipments, assign carriers, monitor container movements, and ensure timely delivery to customer locations.

The role requires 3–5 years in customer service or shipping, on-site night shifts, and proficiency in MS Office and SAP BI. You will work with colleagues worldwide to drive process improvements and maintain accurate records.