Spanish-English Global Dispatch Specialist

Maersk Line Limited; Pasig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Maersk in Pasig is seeking a Dispatch Operations professional to manage end-to-end shipment planning, carrier assignment, and container movement monitoring. You will address vendor disputes, approve charges, and drive continuous improvements to prevent disruptions in the workflow.

The role requires 3–5 years in customer service or shipping operations, with fluency in Spanish and English, and willingness to work the full-night shift onsite in Pasig City. SAP BI and MS Office skills are a plus.

Qualifications

• Bachelor's graduate.
• Fluent in Spanish and English.
• 3–5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice.
• Willing to work onsite in Pasig City; Full night shift schedule.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

Customer service

Shipping domain knowledge

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk in Pasig is seeking a Dispatch Operations professional to manage end-to-end shipment planning, carrier assignment, and container movement monitoring. You will address vendor disputes, approve charges, and drive continuous improvements to prevent disruptions in the workflow.

The role requires 3–5 years in customer service or shipping operations, with fluency in Spanish and English, and willingness to work the full-night shift onsite in Pasig City. SAP BI and MS Office skills are a plus.