Spanish Dispatch & Operations Senior Specialist (Night Shift)

Maersk; Pasig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Maersk in Pasig City, Philippines, is hiring a Spanish Single Carrier Operations Senior Specialist - LAM to lead end-to-end dispatch operations, coordinate container movements, and ensure timely delivery while driving continuous improvement.

The role requires 6–8 years of shipping experience, fluent Spanish and English, and willingness to work onsite on night shifts. Strong finance, customer service, and SAP BI proficiency are a plus within our global logistics environment.

Qualifications

• Graduate, ideally Finance and Accounting.
• Fluent in Spanish and English.
• 6–8 years in shipping; landside experience preferred.
• Willing to work onsite in Pasig; full night shift.
• Proficient in MS Office and SAP BI.

Responsibilities

• Should be a POC for the team and act as a backup to the team leader.
• Ability to identify wastages in the process, streamline and drive continuous improvements.
• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language fluency

English language fluency

Education

Bachelor's degree in Finance/Accounting

Tools

MS Office

SAP BI

Job description

Maersk in Pasig City, Philippines, is hiring a Spanish Single Carrier Operations Senior Specialist - LAM to lead end-to-end dispatch operations, coordinate container movements, and ensure timely delivery while driving continuous improvement.

The role requires 6–8 years of shipping experience, fluent Spanish and English, and willingness to work onsite on night shifts. Strong finance, customer service, and SAP BI proficiency are a plus within our global logistics environment.