Spanish-Speaking Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix in Quezon City is seeking a Customer Service Advisor to handle Spanish-speaking consumer inquiries across multiple channels, resolve Level 1 issues, and document cases in the CRM with accuracy and timeliness.

You will follow documented scripts, use available tools to assess support needs, route queries, and escalate when necessary while maintaining customer satisfaction and meeting daily performance goals.

Job description

Concentrix in Quezon City is seeking a Customer Service Advisor to handle Spanish-speaking consumer inquiries across multiple channels, resolve Level 1 issues, and document cases in the CRM with accuracy and timeliness.

You will follow documented scripts, use available tools to assess support needs, route queries, and escalate when necessary while maintaining customer satisfaction and meeting daily performance goals.