German-Speaking Customer Service Advisor

Concentrix; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor (German) in Quezon City, Philippines. You will handle consumer conversations, troubleshoot issues, and record case information across multiple channels while adhering to standard policies and performance goals.

The role involves shift work with varying start times and is based at E-Commerce Bldg 1, Ground Floor in Quezon City. This is a full-time position requiring German language proficiency and customer-focused problem solving.

Qualifications

• German language proficiency, strong communication skills
• Customer service experience is a plus
• Ability to work in a multi-channel support environment

Responsibilities

• Serve as the first point of contact for customer inquiries across channels
• Troubleshoot and resolve Level 1 consumer issues and document resolutions
• Escalate complex problems following defined procedures and maintain accurate records

Job description

Concentrix is seeking a Customer Service Advisor (German) in Quezon City, Philippines. You will handle consumer conversations, troubleshoot issues, and record case information across multiple channels while adhering to standard policies and performance goals.

The role involves shift work with varying start times and is based at E-Commerce Bldg 1, Ground Floor in Quezon City. This is a full-time position requiring German language proficiency and customer-focused problem solving.