Cantonese Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Job summary

Concentrix in Quezon City is seeking a Customer Service Advisor fluent in Cantonese to be the first point of contact for consumer inquiries across channels. You will troubleshoot, document cases in CRM, and resolve Level 1 issues using scripts and approved procedures to ensure satisfaction.

You will follow escalation paths when needed, maintain up-to-date knowledge of products and policies, and deliver timely, accurate responses while aiming for high CSAT scores.

Qualifications

• Experience handling customer inquiries and resolving Level 1 issues.
• Ability to log interactions into CRM accurately.
• Knowledge of escalation procedures.

Responsibilities

• Answers and responds to inbound calls and emails using documented procedures.
• Creates cases in CRM with complete data.
• Escalates issues to escalation owner or client when needed.
• Provides customers with follow-up actions and confirms resolution.
• Maintains knowledge of performance requirements and brand processes.

Job description

Concentrix in Quezon City is seeking a Customer Service Advisor fluent in Cantonese to be the first point of contact for consumer inquiries across channels. You will troubleshoot, document cases in CRM, and resolve Level 1 issues using scripts and approved procedures to ensure satisfaction.

You will follow escalation paths when needed, maintain up-to-date knowledge of products and policies, and deliver timely, accurate responses while aiming for high CSAT scores.