Japanese-Speaking Customer Advisor | First-Contact Support

Concentrix; Quezon City; On-site; PHP 446,000 - 670,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor fluent in Japanese for a full-time role in Quezon City. The agent handles consumer inquiries, resolves issues, and records case information across multiple channels using standardized policies.

The position emphasizes customer satisfaction, adherence to escalation procedures, and daily achievement of performance goals while applying brand and process documentation.

Qualifications

• Initial contact for consumer conversations, feedback, issue resolution.
• Creates cases within CRM and logs all contacts and actions as specified.
• Escalates to internal and external teams according to process direction.

Responsibilities

• Answers and responds to inbound calls, emails, and website queries using documented procedures to assess consumer support needs and route accordingly.

Job description

Concentrix is seeking a Customer Service Advisor fluent in Japanese for a full-time role in Quezon City. The agent handles consumer inquiries, resolves issues, and records case information across multiple channels using standardized policies.

The position emphasizes customer satisfaction, adherence to escalation procedures, and daily achievement of performance goals while applying brand and process documentation.