Customer Service Advisor — Empathetic Support & Upsell

Concentrix; Quezon City; Sur place; PHP 246 000 - 379 000; Plein temps

Résumé du poste

Concentrix in Quezon City, Philippines, is seeking a Customer Service Advisor to interface with customers via inbound/outbound calls and online channels, aiming to meet contractual KPIs and deliver excellent service. You will greet customers professionally, clarify needs, and resolve inquiries with empathy while using available resources.

The role requires a high school diploma with 3–6 months of relevant experience, strong PC skills, and clear written and spoken communication.

Qualifications

• High school diploma with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate effectively, both written and verbal.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Flexible to rotate shifts.

Responsabilités

• Meet contractual KPIs for service delivery.
• Clarify requirements and provide resolution using available tools.
• Listen with empathy and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document accurately and prepare complete work.
• Participate in activities to improve customer satisfaction.
• Offer additional products and services.
• Track and retrieve information in call tracking system.
• Refer inquiries to published materials or senior staff.

Connaissances

Customer service

Communication skills

PC knowledge

Attention to detail

Team work

Adaptability

Formation

High school diploma

Outils

PC literacy

Description du poste

Concentrix in Quezon City, Philippines, is seeking a Customer Service Advisor to interface with customers via inbound/outbound calls and online channels, aiming to meet contractual KPIs and deliver excellent service. You will greet customers professionally, clarify needs, and resolve inquiries with empathy while using available resources.

The role requires a high school diploma with 3–6 months of relevant experience, strong PC skills, and clear written and spoken communication.