Customer Support Associate: Fast, Empathetic Help Desk

Concentrix; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Concentrix in Quezon City is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine problems per client requirements.

You will maintain product knowledge, document interactions, and uphold empathy and professionalism while driving customer satisfaction, with opportunities to offer additional products and services.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Meet contractual KPIs for customer service delivery.
• Clarify requirements and resolve using available tools.
• Listen attentively and build rapport with empathy.
• Greet customers professionally per procedures.
• Maintain knowledge of client products/services.
• Document interactions accurately and prepare work.
• Track inquiries in the call tracking database.
• Respond to inquiries by referencing published materials.
• Assist with customer satisfaction initiatives and upsell where appropriate.

Skills

Customer security

Customer service

Computer skills

Communication

Attention to detail

Education

High school diploma

Job description

Concentrix in Quezon City is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine problems per client requirements.

You will maintain product knowledge, document interactions, and uphold empathy and professionalism while driving customer satisfaction, with opportunities to offer additional products and services.