Spanish-Speaking Customer Success & Sales Support

Maersk; Pasig; Hybrid; PHP 670.000 - 1.116.000; Vollzeit

Zusammenfassung

Maersk Line Limited is seeking a Customer Success Specialist (Spanish) in Pasig City to build strong customer relationships, drive adoption, and coordinate with sales and service teams. The role focuses on ensuring value delivery for clients across Maersk solutions while maintaining contract and renewal activities.

The ideal candidate will have at least 2 years in sales or customer support, fluent English and Spanish, and strong MS Office skills.

Qualifikationen

• Bachelor’s degree in business or a related field preferred.
• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Ability to understand and address customer pain points.
• Proficiency in MS Office tools, including Excel, Word, and Outlook.

Aufgaben

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Kenntnisse

Sales support

Customer service

Account management

Commercial knowledge

Pain point resolution

MS Office

Ausbildung

Bachelor’s degree in business or related field

Tools

Excel

Word

Outlook

PowerPoint

Jobbeschreibung

Maersk Line Limited is seeking a Customer Success Specialist (Spanish) in Pasig City to build strong customer relationships, drive adoption, and coordinate with sales and service teams. The role focuses on ensuring value delivery for clients across Maersk solutions while maintaining contract and renewal activities.

The ideal candidate will have at least 2 years in sales or customer support, fluent English and Spanish, and strong MS Office skills.