Lead Logistics CX & Senior Specialist (Spanish Speaker)

Maersk; Pasig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Maersk seeks a Customer Service Support professional in Pasig, Philippines to act as a key customer contact and ensure end-to-end shipments meet SLAs. You will coordinate with internal and external stakeholders to deliver reliable service.

The ideal candidate has 2 years in logistics customer service, fluent in English and Spanish, and strong MS Office skills. This is a site-based role offering a dynamic, multinational environment with growth in global trade.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain preferred.
• Fluent in Spanish and English (verbal and written).
• Minimum 2 years of experience in Customer Service Support within logistics/shipping/supply chain.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Open to Pasig City site-based work arrangement.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and customer-specific IOPs to ensure operational compliance; coordinate end-to-end shipments with stakeholders.
• Act as a customer advocate and key contact point.
• Develop understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration.

Skills

Communication skills

Stakeholder management

MS Office

Bilingual English/Spanish

Education

Bachelor’s degree in Logistics/Supply Chain

College undergraduate acceptable

Tools

Excel

Word

Outlook

PowerPoint

Job description

Maersk seeks a Customer Service Support professional in Pasig, Philippines to act as a key customer contact and ensure end-to-end shipments meet SLAs. You will coordinate with internal and external stakeholders to deliver reliable service.

The ideal candidate has 2 years in logistics customer service, fluent in English and Spanish, and strong MS Office skills. This is a site-based role offering a dynamic, multinational environment with growth in global trade.