Bilingual Ocean CX Specialist (EN/ES)

Maersk; Pasig; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Maersk is seeking a bilingual logistics customer service professional in Pasig City. The role requires fluent Spanish and English, 1–2 years in Logistics/Shipping or a related customer service role, and familiarity with Maersk systems.

You will manage invoicing, payments, and documentation with a focus on accuracy and timely delivery. Responsibilities include handling inquiries via email and ticketing, ensuring quality of service, and supporting root-cause analyses when escalations occur.

Formación

• Bachelor’s Degree in any course; undergraduate considered.
• Fluent in Spanish and English, written and spoken.
• 1–2 years Spanish experience in Logistics/Shipping/Customer Service in a BPO or related industry.
• Prior Maersk systems experience is an advantage.
• Knowledge of SAP and strong technical skills are a plus.
• Willingness to work permanent night shift and weekends as needed.
• Proficient in MS Office applications.

Responsabilidades

• Handle counter tasks related to export/import processes.
• Communicate with stakeholders in Spanish and English.
• Process invoicing and payment collections with accuracy.
• Manage daily issue resolutions via email and chat, adhering to process IOPs.
• Prepare receipts, invoices, cargo releases, and payment validation.
• Produce export/import documentation and submit timely to stakeholders.

Conocimientos

Spanish

English

MS Office

SAP

Logistics/Shipping

Customer Service

Attention to detail

Multitasking

Educación

Bachelor's degree

Herramientas

SAP

MS Office

Descripción del empleo

Maersk is seeking a bilingual logistics customer service professional in Pasig City. The role requires fluent Spanish and English, 1–2 years in Logistics/Shipping or a related customer service role, and familiarity with Maersk systems.

You will manage invoicing, payments, and documentation with a focus on accuracy and timely delivery. Responsibilities include handling inquiries via email and ticketing, ensuring quality of service, and supporting root-cause analyses when escalations occur.