Senior Customer Success Partner — Global Logistics

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 400,000 - 500,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Sales Support/Customer Service professional to develop customer relationships, support the area sales team, and manage contract renewals with Maersk solutions. You will work closely with cross-functional teams to ensure customer value and satisfaction.

The role requires 2+ years in sales support or customer service, bilingual Spanish-English, and proficiency in MS Office. Night shift and on-site work in Pasig are required.

Qualifications

• Bachelor's degree preferred; college undergrad acceptable.
• Fluent in Spanish and English (verbal and written).
• Minimum 2 years in Sales Support or Customer Service in a related area.
• Experience in account management and building customer relationships.
• Commercial knowledge and strong communication skills required.
• Proficient in MS Office programs (Excel, Word, Outlook, PowerPoint).
• Willingness to work night shifts and on-site at Pasig.

Responsibilities

• Develop customer relationships to promote retention and loyalty.
• Support Area Sales/other functions in service centers (GSC) for end-to-end commercial activities.
• Assist with contract renewals, tender handling, and escalations.
• Coordinate with cross-functional teams to deliver customer value.
• Provide reporting support and participate in training activities.
• Back up Senior Customer Success Partners and manage ongoing customer engagements.

Skills

Bilingual Spanish-English

Sales support experience

Account management

Commercial acumen

Excellent communication

MS Office proficiency

Night shift available

Pasig City resident

Education

Bachelor's degree in Logistics/Supply Chain

College undergraduate acceptable

Tools

MS Office Suite

Job description

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Sales Support/Customer Service professional to develop customer relationships, support the area sales team, and manage contract renewals with Maersk solutions. You will work closely with cross-functional teams to ensure customer value and satisfaction.

The role requires 2+ years in sales support or customer service, bilingual Spanish-English, and proficiency in MS Office. Night shift and on-site work in Pasig are required.