Global Logistics Customer Success Specialist

A.P. Moller - Maersk; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Maersk is seeking a Sales Support professional to develop customer relationships and support the Area Sales/other functions in delivering Maersk solutions. The role focuses on retaining customers, driving adoption and coordinating with various teams to ensure commitments are met.

The ideal candidate has a minimum of 2 years in Sales Support or Customer Service, with strong communication skills and commercial knowledge, and is open to night shifts and working from the Pasig City site.

Qualifications

• Bachelor’s degree in business or related field required or preferred.
• 2+ years in Sales Support or Customer Support in a similar area.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Excellent communication skills.
• Understanding of customer pain points.
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Supports Client Managers through standard channels and builds long-term customer relationships.
• Monitors customer progress against goals and drives adoption, usage, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.

Skills

Fluent in Spanish

Strong communication skills

MS Office proficiency

Education

Bachelor’s degree in business or related field

Bachelor’s degree in Logistics/Supply Chain related fields preferred

Tools

MS Office Suite (Excel, Word, Outlook, PowerPoint)

Job description

Maersk is seeking a Sales Support professional to develop customer relationships and support the Area Sales/other functions in delivering Maersk solutions. The role focuses on retaining customers, driving adoption and coordinating with various teams to ensure commitments are met.

The ideal candidate has a minimum of 2 years in Sales Support or Customer Service, with strong communication skills and commercial knowledge, and is open to night shifts and working from the Pasig City site.