Senior Logistics Customer Experience Lead - Spanish Speaker

APM Terminals Gothenburg; Manila; On-site; PHP 558,000 - 837,000; Full time

Job summary

Maersk in Pasig City is seeking a Customer Service professional to manage end-to-end shipments and SLAs with a strong focus on customer advocacy. You will collaborate with internal teams and external partners to ensure smooth operations and high CSAT.

The role requires bilingual English/Spanish proficiency, 2+ years in logistics or shipping customer service, and strong MS Office skills. The position is site-based with mid-shift hours in a multinational environment.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain or related field preferred.
• Minimum 2 years of customer service or logistics support experience.
• Proficient in MS Office, especially Excel, Word, and PowerPoint.

Responsibilities

• Meet SLAs and customer-specific KPIs consistently.
• Coordinate end-to-end shipments with internal/external stakeholders.
• Act as customer advocate and key point of contact.
• Develop understanding of customers’ businesses and pain points.

Skills

Communication skills

Stakeholder management

Account management

MS Office (Excel, Word, Outlook, Power

Education

Bachelor’s Degree in Logistics/Supply Chain

College undergraduate acceptable

Tools

Excel

Word

Outlook

PowerPoint

Job description

Maersk in Pasig City is seeking a Customer Service professional to manage end-to-end shipments and SLAs with a strong focus on customer advocacy. You will collaborate with internal teams and external partners to ensure smooth operations and high CSAT.

The role requires bilingual English/Spanish proficiency, 2+ years in logistics or shipping customer service, and strong MS Office skills. The position is site-based with mid-shift hours in a multinational environment.